Perspectives by i-Comm Connect

i-Comm Connect September Update

Posted by Meredith Schmidt-Fellner on October 2, 2017 at 5:06 PM

NTCA Fall Conference 2017

We had a great week at i-Comm Connect to wrap up a busy September! Several members of our team traveled down to Philadelphia to attend and sponsor the NTCA 2017 Fall Conference from September 24-27. NTCA – The Rural Broadband Association, is the premier association representing more than 800 independent, community-based telecommunications companies that are leading innovation in rural and small-town America.

As first-time attendees and sponsors, i-Comm Connect knew the NTCA Fall Conference would be a great learning opportunity and way to meet with members of the Rural Broadband Association. What we were not fully anticipating though, was how family-oriented and down to earth everyone turned out to be. NTCA made great use of the 3.5 days by mixing fun networking events and important regulatory and industry sessions into an excellent agenda. Although we stayed for the 3.5 days, it only took 3.5 minutes to understand what NTCA means by the guiding principles:

  1. NTCA cultivates a positive work environment that embodies a culture of respect,collaboration,communication and innovation.
  2. Commitment to delivering premier services to every member, every time.


It was especially great to hear from Jessica Rosenworcel, Commissioner of the FCC and Shirley Bloomfield, CEO of NTCA, who both discussed the importance of stability and simplicity in the high-cost universal service fund, as well as the importance that everyone should have access to modern communications, regardless of who they are or where they live. 

The conference was a great success and we are tremendously excited to be continuously involved with NTCA and their mission moving forward.

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Topics: Events

What is Click to Call? How Has Click to Call Evolved?

Posted by Meredith Schmidt-Fellner on September 28, 2017 at 12:50 PM

The advance of communications technology such a Voice-over-IP and WebRTC has paved the way for more instant and effective customer-to-business contact methods. As the customer service industry adopts these various technologies, the meaning of the phrase "click to call" evolves alongside. There are several competing definitions of click to call and below we explore its transformation from a call back method to an integrated, web-based calling solution.

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Topics: Click to Call, Live Human Interaction, Customer Service, VoIP

Auto Europe Receives Calls from 87 Countries Through Their Website with TACTAL

Posted by Meredith Schmidt-Fellner on July 27, 2017 at 3:03 PM

Technological advancements in the travel industry have allowed businesses to reach an increasingly connected global population. However, in order to deliver first-class customer service it is important to maintain secure and instant communication channels that adequately serve the needs of customers. 

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Topics: Click to Call, Live Human Interaction, Customer Service, TACTAL, Travel Industry, Customer Success Story

Cut Communication Costs with TACTAL

Posted by Maisie Silverman on June 29, 2017 at 12:27 PM

As telecommunication services continue to evolve, companies must strike a balance between providing secure, reliable channels as well as driving down costs to increase the bottom line. Over the past decade, innovative ways to reduce communication expenses have advanced, specifically in the development of VoIP.  Today, many companies are switching over to VoIP due to its dramatic cost-saving potential in various areas such as: equipment, long distance calling, and PSTN expenses.

i-Comm Connect’s TACTAL is a solution that uses VoIP technology to drastically reduce companies telco expenses by pushing call volume to our web-based solution.

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Topics: Click to Call, TACTAL, VoIP

i-Comm Connect + TACTAL: Secure, Reliable Real-Time Communications

Posted by Meredith Schmidt-Fellner on June 21, 2017 at 2:41 PM

What is i-Comm Connect?

i-Comm Connect is dedicated to transforming business communications by developing innovative solutions for more secure, efficient, and cost effective collaboration and communication.

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Topics: TACTAL, VoIP

4 Concierge Apps Transforming the Travel Industry

Posted by Maisie Silverman on June 20, 2017 at 12:03 PM

Recent advancements in technology, specifically the development of concierge apps, are revolutionizing the way we travel. They have helped create personalized travel experiences, simplified logistics, and have enabled immediate assistance and access to representatives. They also have made it easier to connect with local businesses, friends, and services.

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Topics: TACTAL, Travel Industry

How VoIP is Revolutionizing Communications in the Airline Industry

Posted by Maisie Silverman on June 12, 2017 at 12:12 PM

Over the past five years, there has been an increase in the deployment of VoIP systems in small, medium, and large enterprise businesses. As VoIP technology continues to evolve, companies have become more accepting of adopting this technology into their corporate and public networking areas.  A particular industry, which is just now rapidly starting to switch over to VoIP technology is the travel industry, specifically airline companies.

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Topics: Customer Service, Travel Industry, VoIP, Airlines

4 Mobile Apps Improving Campus Safety

Posted by Meredith Schmidt-Fellner on June 7, 2017 at 3:13 PM

Safety on school campuses is the primary concern for students, faculty, and parents nationwide. Heightened concern about security due to various high-profile incidents drives the demand for different technologies to enhance campus security and crisis reporting. Various apps have come to market to provide better real-time communications with a number of interesting features for both emergency and non-emergency situations.

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Topics: TACTAL, App Integration

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i-Comm Connect is committed to helping businesses connect better with their clients. We believe in the power of live, instant communication to attract, close and retain loyal, satisified customers. 

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