Perspectives by i-Comm Connect

Auto Europe Receives Calls from 87 Countries Through Their Website with TACTAL

Posted by Meredith Schmidt-Fellner on July 27, 2017 at 3:03 PM

Technological advancements in the travel industry have allowed businesses to reach an increasingly connected global population. However, in order to deliver first-class customer service it is important to maintain secure and instant communication channels that adequately serve the needs of customers. 

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Topics: Click to Call, Live Human Interaction, Customer Service, TACTAL, Travel Industry, Customer Success Story

Cut Communication Costs with TACTAL

Posted by Maisie Silverman on June 29, 2017 at 12:27 PM

As telecommunication services continue to evolve, companies must strike a balance between providing secure, reliable channels as well as driving down costs to increase the bottom line. Over the past decade, innovative ways to reduce communication expenses have advanced, specifically in the development of VoIP.  Today, many companies are switching over to VoIP due to its dramatic cost-saving potential in various areas such as: equipment, long distance calling, and PSTN expenses.

i-Comm Connect’s TACTAL is a solution that uses VoIP technology to drastically reduce companies telco expenses by pushing call volume to our web-based solution.

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Topics: Click to Call, TACTAL, VoIP

i-Comm Connect + TACTAL: Secure, Reliable Real-Time Communications

Posted by Meredith Schmidt-Fellner on June 21, 2017 at 2:41 PM

What is i-Comm Connect?

i-Comm Connect is dedicated to transforming business communications by developing innovative solutions for more secure, efficient, and cost effective collaboration and communication.

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Topics: TACTAL, VoIP

4 Concierge Apps Transforming the Travel Industry

Posted by Maisie Silverman on June 20, 2017 at 12:03 PM

Recent advancements in technology, specifically the development of concierge apps, are revolutionizing the way we travel. They have helped create personalized travel experiences, simplified logistics, and have enabled immediate assistance and access to representatives. They also have made it easier to connect with local businesses, friends, and services.

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Topics: TACTAL, Travel Industry

How VoIP is Revolutionizing Communications in the Airline Industry

Posted by Maisie Silverman on June 12, 2017 at 12:12 PM

Over the past five years, there has been an increase in the deployment of VoIP systems in small, medium, and large enterprise businesses. As VoIP technology continues to evolve, companies have become more accepting of adopting this technology into their corporate and public networking areas.  A particular industry, which is just now rapidly starting to switch over to VoIP technology is the travel industry, specifically airline companies.

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Topics: Customer Service, Travel Industry, VoIP, Airlines

4 Mobile Apps Improving Campus Safety

Posted by Meredith Schmidt-Fellner on June 7, 2017 at 3:13 PM

Safety on school campuses is the primary concern for students, faculty, and parents nationwide. Heightened concern about security due to various high-profile incidents drives the demand for different technologies to enhance campus security and crisis reporting. Various apps have come to market to provide better real-time communications with a number of interesting features for both emergency and non-emergency situations.

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Topics: TACTAL, App Integration

Why Great Customer Service is Vital to Business Success

Posted by Maisie Silverman on June 1, 2017 at 11:24 AM

Providing exceptional customer service is vital to business success. To fully comprehend what good customer service is, companies first must understand the importance of customer service and why it is essential to making their businesses thrive. 

So, what exactly is customer service? 

Essentially customer service is the process of satisfying your clients from the very first moment they engage with your business, to well after they are longtime customers. The ultimate goal of customer service is to delight and satisfy your clients. Great customer service is about understanding the needs of different customers, both potential and current, by keeping promises and consistently delivering high standards. 

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Topics: Customer Service, TACTAL

VoIP: What is it and why are companies switching over?

Posted by Maisie Silverman on May 25, 2017 at 1:53 PM

In order to remain prominent, successful, and to survive in the fast-paced evolving environment we live in today, businesses have to adapt their technology constantly. Recently, there has been an effort to enhance telecommunications technology for many companies. One of the fastest growing telecommunications advancements that businesses have considered utilizing is converting to VoIP (Voice over Internet Protocol) from legacy systems. Adopting VoIP has increasingly generated buzz, due to its potential to revolutionize the way the world communicates.

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Topics: TACTAL, VoIP

Connect Better.

A Blog about Customer Service, Telco, and UCaaS.

i-Comm Connect is committed to helping businesses connect better with their clients. We believe in the power of live, instant communication to attract, close and retain loyal, satisified customers. 

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