New York, NY (Feb 28, 2018) - i-Comm Connect is excited to announce that TMC, a global, integrated media company, has named our product TACTAL a 2018 CUSTOMER Product of the Year Award winner. The award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time.
Partnership with Fore Street Telco
October was another busy month for i-Comm Connect! We officially partnered with Maine-based company Fore Street Telco. Fore Street Telco provides top level connections and bandwidth for business’s VoIP telecommunications services. This newly developed partnership will help ensure compliance with regulatory and taxation measures while being able to focus on delivering seamless web-based communications. In addition to SIP to SIP communication, our partnership ensures that our SIP to Public Switch Telecommunications Network (PSTN) communications are secure, seamless, and comply with regulatory laws.
i-Comm Connect is dedicated to transforming the customer service industry by harnessing the power of the latest communications technologies. Our patented VoIP calling solution, TACTAL, utilizes WebRTC to provide secure, instant calling for our clients.
What is WebRTC?
WebRTC is a collection of communications protocols and APIs (application programming interfaces) that allow for instant peer-to-peer connections over the internet in real time. The growing acceptance of this technology by industry giants demonstrates that we are early adopters of a technology shaping the future of global communications.
In September, Apple released major updates to iOS and Safari, including WebRTC compatibility, which makes TACTAL operational on all major browsers and smart-devices. All other major browsers had previously integrated WebRTC compatibility into their offering, except for a small plug-in necessary for Internet Explorer 11+, which is about 3% of the market. (To learn more about WebRTC browser compatibility, click here.) Because of the growing presence of WebRTC and real-time communications, i-Comm Connect continually improves and innovates our product to stay ahead of the market.
i-Comm Connect is excited to announce a WordPress plugin for our patented VoIP calling solution! The TACTAL Website Call Button plugin allows businesses to easily add a click to call button directly to their WordPress website without any coding or web development knowledge.
Adding an instant call button to your business’s website makes it easier for customers to contact your company, drives more sales, and improves customer satisfaction. There is no need to change anything about the way you do business, TACTAL is easily implemented to start turning website visitors into qualified leads, today!
Who is the plug-in for?
The TACTAL plugin is for any size business that wants to connect better with their customers. You do not need to have any coding or web development knowledge, just access to your WordPress website. With the TACTAL plugin, just copy and paste your Subscription ID into WordPress and you have the freedom to customize the call button’s appearance and where it is positioned on your website. There is no need for web developers, and you can enjoy the benefits of a superior customer calling experience right from your WordPress website.
How do I get started?
The plug-in is offered on the WordPress internal marketplace here. If you would like to request a free demo before signing up for the service click below and a member of our team will contact you.
What is VoIP?
Voice over Internet Protocol (VoIP) allows users to make calls over broadband Internet as opposed to leveraging traditional analog phone systems. The technology converts sound into digital packets andtransfers it through the internet to the desired end point. The outcome (i.e. placing a call) is nearly identical to traditional telco calling, however the multi-functionality, flexibility, and reduced costs of VoIP have driven increased adoption across the globe.
As more and more households say goodbye to traditional landlines and are embracing VoIP, enterprise companies have been cutting the cord too. But for many small and midsize businesses, the implementation of VoIP remains an uninvestigated option. No matter how small the business, there are many benefits to switching to VoIP such as enjoying the global presence enjoyed by larger enterprises.
i-Comm Connect is headed to Fort Worth, Texas to showcase our patented instant calling solution TACTAL at CCA's Annual Convention from October 25-27. Our sales team members Ron Centis, Lev Noryan, and Nic Mahaney are excited to meet you, so please swing by Booth #5 at the Start-Up Pavilion to learn how our product, TACTAL, can completely transform your customer calling experience.
NTCA Fall Conference 2017
We had a great week at i-Comm Connect to wrap up a busy September! Several members of our team traveled down to Philadelphia to attend and sponsor the NTCA 2017 Fall Conference from September 24-27. NTCA – The Rural Broadband Association, is the premier association representing more than 800 independent, community-based telecommunications companies that are leading innovation in rural and small-town America.
As first-time attendees and sponsors, i-Comm Connect knew the NTCA Fall Conference would be a great learning opportunity and way to meet with members of the Rural Broadband Association. What we were not fully anticipating though, was how family-oriented and down to earth everyone turned out to be. NTCA made great use of the 3.5 days by mixing fun networking events and important regulatory and industry sessions into an excellent agenda. Although we stayed for the 3.5 days, it only took 3.5 minutes to understand what NTCA means by the guiding principles:
- NTCA cultivates a positive work environment that embodies a culture of respect,collaboration,communication and innovation.
- Commitment to delivering premier services to every member, every time.
It was especially great to hear from Jessica Rosenworcel, Commissioner of the FCC and Shirley Bloomfield, CEO of NTCA, who both discussed the importance of stability and simplicity in the high-cost universal service fund, as well as the importance that everyone should have access to modern communications, regardless of who they are or where they live.
The conference was a great success and we are tremendously excited to be continuously involved with NTCA and their mission moving forward.