Perspectives by i-Comm Connect

i-Comm Connect Selected to Speak at TC3 Summit Oct 17-18

Posted by Meredith Schmidt-Fellner on October 9, 2018 at 3:56 PM

New York, NY (10/9/18)— i-Comm Connect is excited to announce that President, Rob Griffen, and Chief Technology Officer, Mark Anderson, will speak at the premier telecommunications event, TC3 Summit, hosted October 17-18 in Sunnyvale, CA.  The TC3 Summit is an annual event that brings together telecommunication carriers, vendors, and startups to develop partnerships and discover the latest in innovative communications technology.

i-Comm Connect was selected out of over 100 applicants to pitch their innovative contextual calling product, TACTAL, on stage to a panel of telco judges and conference audience members. The flagship product uses cutting-edge WebRTC technology to converge web-based customer communication and secure, real-time data transfer into one innovative application. i-Comm Connect will also be hosting a demo table in the Juniper Aspiration Dome for event attendees to follow up about TACTAL.

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Topics: Events, TACTAL

TMC Names i-Comm Connect a 2018 Communications Solutions Products of the Year Award Winner

Posted by Meredith Schmidt-Fellner on August 14, 2018 at 11:46 AM

TACTAL Recognized for Exceptional Innovation for the Second Year in a Row

New York, NY (8/14/18)— i-Comm Connect is pleased to announce that TMC, a global, integrated media company, has awarded our innovative call center solution, TACTAL, a 2018 Communications Solutions Products of the Year Award for the second time in a row.

TACTAL utilizes next generation WebRTC technology to improve customer service and reduce operational expenses. The solution provides secure, web-based calling and data transfer to provide more a personalized, efficient customer experience. Simultaneously, TACTAL provides significant savings for the business on their telco costs and reduces the amount of call hand-offs through more pointed contact.  

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Topics: TACTAL, WebRTC

TACTAL Reduced Customer's Telco Expenses by $.29/min

Posted by Meredith Schmidt-Fellner on July 25, 2018 at 2:57 PM

Global car rental company, Auto Europe, saw the immediate cost-saving and customer satisfaction benefits of adding an instant call button to their website.  

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No Service? WebRTC and VoIP calling: the Key to Transforming Communications at Music Festivals

Posted by Griffin Adair on June 7, 2018 at 11:40 AM
Along with a recent boom in streaming services and connectivity between the music industry and their fans, music festivals of all kinds have seen a   revival in the past few years. Consequently, m usic  festival  safety has  grown into a major concern among parents and concertgoers alike. Due to the large  crowds  of people, disorienting layouts, and loud environment, the ability to stay in touch with a group or companion of some kind is integral to ensuring a safe and comfortable viewing experience for all  patrons . Should one get separated from the group, their safety  would be realized with  a simple call or text to the rest of the group  to  reconvene.  
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Topics: VoIP, WebRTC, App Integration

The Importance and Challenges of Parent-Teacher Communication

Posted by William Bass on June 4, 2018 at 10:14 AM

To be an effective teacher it is essential to create an open line of communication between both students and their parents. Parents can offer information about the student’s context at home that may be affecting classroom behavior and performance, otherwise difficult for teachers to understand. By comprehending the whole picture of a student’s life outside the classroom, teachers are able to more effectively educate.

 

Additionally, open communication avoids awkward or hostile parent-teacher conferences in which the parent is caught off guard by a report that their child is not performing well. In the New York Time article, How Important Are Parent-Teacher Conferences?, New York City middle school teacher Luis Jose Vilson talks about how important it is to keep an open line of communication with parents in order to establish a positive relationship. He states, “As long as I’m doing my job and checking in with her on the phone, meeting her face-to-face seems easy.”

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Topics: Click to Call, Live Human Interaction

Transforming Customer Service in the Travel Industry - a Continued Study of AutoEurope

Posted by William Bass on May 22, 2018 at 3:07 PM

To stay ahead in the travel industry, it is essential to connect with a global population and to be able to provide your customers with first-rate service from anywhere in the world. TACTAL by i-Comm Connect provides top-of-the-line customer service by offering 24/7 online calling with just one click through any internet connected device. 

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Topics: Customer Success Story, TACTAL, Travel Industry

i-Comm Connect Awarded 2018 TMC Customer Product of the Year 

Posted by Meredith Schmidt-Fellner on February 28, 2018 at 1:42 PM

New York, NY (Feb 28, 2018) - i-Comm Connect is excited to announce that TMC, a global, integrated media company, has named our product TACTAL a 2018 CUSTOMER  Product of the Year Award winner. The award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. 

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Topics: TACTAL, Customer Service

i-Comm Connect October Update

Posted by Bella Nalle on November 16, 2017 at 10:41 AM

Partnership with Fore Street Telco

October was another busy month for i-Comm Connect! We officially partnered with Maine-based company Fore Street Telco. Fore Street Telco provides top level connections and bandwidth for business’s VoIP telecommunications services. This newly developed partnership will help ensure compliance with regulatory and taxation measures while being able to focus on delivering seamless web-based communications. In addition to SIP to SIP communication, our partnership ensures that our SIP to Public Switch Telecommunications Network (PSTN) communications are secure, seamless, and comply with regulatory laws.

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Topics: Events, TACTAL, WebRTC

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