Perspectives by i-Comm Connect

i-Comm Connect + TACTAL: Secure, Reliable Real-Time Communications

Posted by Meredith Schmidt-Fellner on June 21, 2017 at 2:41 PM

What is i-Comm Connect?

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Topics: TACTAL, VoIP

4 Concierge Apps Transforming the Travel Industry

Posted by Maisie Silverman on June 20, 2017 at 12:03 PM

Recent advancements in technology, specifically the development of concierge apps, are revolutionizing the way we travel. They have helped create personalized travel experiences, simplified logistics, and have enabled immediate assistance and access to representatives. They also have made it easier to connect with local businesses, friends, and services.

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Topics: TACTAL, Travel Industry

How VoIP is Revolutionizing Communications in the Airline Industry

Posted by Maisie Silverman on June 12, 2017 at 12:12 PM

Over the past five years, there has been an increase in the deployment of VoIP systems in small, medium, and large enterprise businesses. As VoIP technology continues to evolve, companies have become more accepting of adopting this technology into their corporate and public networking areas.  A particular industry, which is just now rapidly starting to switch over to VoIP technology is the travel industry, specifically airline companies.

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Topics: Customer Service, Travel Industry, VoIP, Airlines

4 Mobile Apps Improving Campus Safety

Posted by Meredith Schmidt-Fellner on June 7, 2017 at 3:13 PM

Safety on school campuses is the primary concern for students, faculty, and parents nationwide. Heightened concern about security due to various high-profile incidents drives the demand for different technologies to enhance campus security and crisis reporting. Various apps have come to market to provide better real-time communications with a number of interesting features for both emergency and non-emergency situations.

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Topics: TACTAL, App Integration

Why Great Customer Service is Vital to Business Success

Posted by Maisie Silverman on June 1, 2017 at 11:24 AM

Providing exceptional customer service is vital to business success. To fully comprehend what good customer service is, companies first must understand the importance of customer service and why it is essential to making their businesses thrive. 

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Topics: Customer Service, TACTAL

VoIP: What is it and why are companies switching over?

Posted by Maisie Silverman on May 25, 2017 at 1:53 PM

In order to remain prominent, successful, and to survive in the fast-paced evolving environment we live in today, businesses have to adapt their technology constantly. Recently, there has been an effort to enhance telecommunications technology for many companies. One of the fastest growing telecommunications advancements that businesses have considered utilizing is converting to VoIP (Voice over Internet Protocol) from legacy systems. Adopting VoIP has increasingly generated buzz, due to its potential to revolutionize the way the world communicates.

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Topics: TACTAL, VoIP

How to add an instant call button to your WordPress website

Posted by Meredith Schmidt-Fellner on May 23, 2017 at 12:31 PM

Click on the document below to access your user guide on how to add a TACTAL call button to your WordPress website.

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Topics: Click to Call, TACTAL

Customer Success Story: TACTAL + Auto Europe

Posted by Meredith Schmidt-Fellner on May 18, 2017 at 5:13 PM

TACTAL by i-Comm Connect gives international car rental agency, Auto Europe, a way for customers to instantly connect to sales and support teams anywhere, anytime. Auto Europe faced various challenges before implementing TACTAL, such as website abandonment and limited sales success through online chat. Hosting international toll-free lines across the globe was incredibly expensive for Auto Europe, but as a white glove service provider they wanted a way for travelers to be connected to their representatives.

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Topics: Customer Service, Customer Success Story

Connect Better.

A Blog about Customer Service, Telco, and UCaaS.

i-Comm Connect is committed to helping businesses connect better with their clients. We believe in the power of live, instant communication to attract, close and retain loyal, satisified customers. 

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