In Part One: My Journey Towards WebRTC Client Software I spoke about how I have seen my career evolve alongside cutting-edge communications technology. As I consider all the new communications technologies that have been introduced in the past ten years, WebRTC comes to mind as the one most revolutionary yet widely underused. I believe that 2020 is the year that it will become mainstream and companies will adapt this technology to meet their evolving needs. WebRTC has the power to vastly improve customer experience while reducing costs and can be tied into IoT and AI applications to bring your communications technology into the future. Here I will share 4 strong use cases to explain why you should be considering WebRTC voice technology now and not after your competition has left you back at the starting line.
I have worked in Silicon Valley for 20+ years at numerous cutting-edge tech companies and seen many fad technologies come and go. The one that has excited me most has been WebRTC. While WebRTC alone is not a game-changer, the applications and business implications it fuels are certainly disruptive.
First let me give you a little background about my history with business communications. In 2006 I worked for a company that licensed the Dummies brand from Wiley, called Lingua. We essentially created the Internet Phones For Dummies brand. We worked on VoIP phones, headsets, speakerphones, USB Phones and other accessories that connected to the net and used VoIP technology. It was an exciting time as we were one of few VoIP options other than Skype.