Perspectives by i-Comm Connect

Auto Europe Receives Calls from 87 Countries Through Their Website with TACTAL

Posted by Meredith Schmidt-Fellner on July 27, 2017 at 3:03 PM
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Technological advancements in the travel industry have allowed businesses to reach an increasingly connected global population. However, in order to deliver first-class customer service it is important to maintain secure and instant communication channels that adequately serve the needs of customers. 

Auto Europe prides themselves on their around-the-clock, white glove service, which requires their agents to be accessible 24/7 to clients around the world. A recent case study we put together highlights Auto Europe's decision to get rid of their online chat feature in favor of TACTAL’s instant calling solution, as chat negatively affected sales and service success rates and limited upsell opportunities.

While Auto Europe recognizes that connecting with their customers over the phone is the best way to deliver a great experience, hosting international toll-free numbers around the world is expensive and 1-800-numbers are not available in all regions. By placing a TACTAL call button on their website, Auto Europe was able to address these concerns.

In the last 90 days, Auto Europe received calls via the TACTAL call button on just the U.S. website (www.autoeurope.com) from 87 countries around the world. The company’s CEO, Imad Khalidi, realized that with TACTAL they are able to provide a better customer experience, save a ton of money on telco expenses, and connect with individuals in countries that previously they were unable to reach.

The countries Auto Europe received calls from via the TACTAL call button on just their U.S. site are listed below;

  • Albania
  • Andorra
  • Argentina
  • Aruba
  • Austria
  • Australia
  • Austria
  • Azerbaijan
  • Bahrain
  • Barbados
  • Belarus
  • Belgium
  • Bosnia
  • Brazil
  • Bulgaria
  • Canada
  • Chile
  • China
  • Colombia
  • Costa Rica
  • Croatia
  • Curacao
  • Cyprus
  • Czech Republic
  • Democratic Republic of The Congo
  • Denmark
  • Egypt
  • Estonia
  • Ethiopia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Guinea
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Japan
  • Kazakhstan
  • Kuwait
  • Latvia
  • Lebanon
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Mexico
  • Myanmar
  • Netherlands
  • New Zealand
  • Norway
  • Oman
  • Palestine
  • Peru
  • Poland
  • Portugal
  • Qatar
  • Romania
  • Russia
  • Saudi Arabia
  • Singapore
  • Slovakia
  • South Africa
  • Spain
  • Suriname
  • Sweden
  • Switzerland
  • Taiwan
  • Thailand
  • Trinidad And Tobago
  • Turkey
  • Ukraine
  • United Arab Emirates
  • United Kingdom
  • United States
  • Uruguay
  • Vatican City
  • Venezuela
  • Vietnam

 

If your business wants to expand your global market to countries like the ones listed above and provide better real-time customer communications around the world, give TACTAL a try. Reach out to request a demo below or sign up today.

Click here for a Free Demo of TACTAL

Topics: Click to Call, Live Human Interaction, Customer Service, TACTAL, Travel Industry, Customer Success Story

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