New York, NY (Feb 28, 2018) - i-Comm Connect is excited to announce that TMC, a global, integrated media company, has named our product TACTAL a 2018 CUSTOMER Product of the Year Award winner. The award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time.
TACTAL is a robust patent-protected Communications Platform as a Service (CPaaS) solution that ties secure voice, video, messaging, and data services together into one button for better real-time communication. i-Comm Connect's CPaaS solution truly sets itself apart from other customer service products in the marketplace through the delivery of a patented Visual IVR. This feature allows customers to navigate a visual directory and select a specific end-point such as office location, department, or individual to connect with. The Visual IVR eliminates the need for an automated attendant or interactive voice response “IVR” system to field customer calls and direct them accordingly. It enhances the entire customer experience by eliminating multiple hand-offs and allowing users to get in touch with the intended live representative, for free, from anywhere in the world.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor i-Comm Connect with a 2018 Product of the Year Award,” said Rich Tehrani, CEO, TMC. “TACTAL has proven deserving of this elite status and I look forward to continued innovation from i-Comm Connect in 2018 and beyond.”
The 20th Annual Products of the Year Award winners will be published in the 2018 1st quarter issue of CUSTOMER magazine. The magazine, which premiered in September 2012, is the industry’s new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Visit http://customer.tmcnet.com for more information.