Perspectives by i-Comm Connect

No Service? WebRTC and VoIP calling: the Key to Transforming Communications at Music Festivals

Posted by Griffin Adair on June 7, 2018 at 11:40 AM
Along with a recent boom in streaming services and connectivity between the music industry and their fans, music festivals of all kinds have seen a revival in the past few years. Consequently, music festival safety has grown into a major concern among parents and concertgoers alike. Due to the large crowds of people, disorienting layouts, and loud environment, the ability to stay in touch with a group or companion of some kind is integral to ensuring a safe and comfortable viewing experience for all patrons. Should one get separated from the group, their safety would be realized with a simple call or text to the rest of the group to reconvene. 
 
However, cellular connectivity at large events like music festivals has been a recurring problem. With such a highly concentrated mass of people with mobile devices, the traffic of LTE and similar frequencies becomes overloaded, and leads to slow, if any, communication within the event. The capacity of modern frequency is unable to satisfy the large amount of phone traffic necessary to provide all concert-goers adequate connectivity, even when configuring remote "micro-cell" sites, a solution event coordinators have settled withBut unlike strategically constructed cell towers, which Forbes contributor Mike Rogowsky explained, which "go through sophisticated engineering studies to ensure the maximal re-use without overlapping the channel areas," the hope that portable micro-sell sites would provide comparable data transmission capacity, "is silly." 
 
A possible solution to this dangerous shortcoming of analog telephone services would be to turn to an internet-based network of connectivity for mobile devices within the event. Rather than using remote cellular towers, Wi-Fi zones positioned throughout the event would allow for technological pathways to stronger service for concert-goers. By utilizing cutting edge technology like VoIP (Voice Over Internet Protocol) communication and WebRTC (Web Real-Time Communication) enabled applications and devices, the worry of losing communicative ability at large music concerts or sporting events would be forgotten. Unlike traditional mobile service, VoIP and WebRTC technology can circumvent heavily concentrated data requests and deliver reliable service to mobile devices. VoIP does not rely on strict internet availability, but simply the compatibility of two devices by way of technological protocols like those of Wi-Fi, now embedded in nearly all mobile devices. 
 
Should internet-based calling apps or capabilities be made available to music festivals attendees and at gatherings of similar spectator density, communication lines would remain free and accessible throughout the duration of the event. Handing the promise of open mobile communication to patrons at such events would provide a comforting level of security in that, should they get separated, their group is just a phone call away. Event companies must take advantage of modern technological breakthroughs to ensure the safety of their customers. 

Topics: VoIP, WebRTC, App Integration

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