Perspectives by i-Comm Connect

i-Comm Connect and WebRTC: The Future of Global Communications

Posted by Meredith Schmidt-Fellner on November 14, 2017 at 10:27 AM

i-Comm Connect is dedicated to transforming the customer service industry by harnessing the power of the latest communications technologies. Our patented VoIP calling solution, TACTAL, utilizes WebRTC to provide secure, instant calling for our clients.

What is WebRTC?

WebRTC is a collection of communications protocols and APIs (application programming interfaces) that allow for instant peer-to-peer connections over the internet in real time. The growing acceptance of this technology by industry giants demonstrates that we are early adopters of a technology shaping the future of global communications.

In September, Apple released major updates to iOS and Safari, including WebRTC compatibility, which makes TACTAL operational on all major browsers and smart-devices. All other major browsers had previously integrated WebRTC compatibility into their offering, except for a small plug-in necessary for Internet Explorer 11+, which is about 3% of the market. (To learn more about WebRTC browser compatibility, click here.) Because of the growing presence of WebRTC and real-time communications, i-Comm Connect continually improves and innovates our product to stay ahead of the market. 

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Topics: WebRTC, Click to Call, TACTAL, Customer Service

TACTAL Website Call Button – WordPress plugin is LIVE!

Posted by Meredith Schmidt-Fellner on November 10, 2017 at 12:18 PM

i-Comm Connect is excited to announce a WordPress plugin for our patented VoIP calling solution! The TACTAL Website Call Button plugin allows businesses to easily add a click to call button directly to their WordPress website without any coding or web development knowledge.

Adding an instant call button to your business’s website makes it easier for customers to contact your company, drives more sales, and improves customer satisfaction. There is no need to change anything about the way you do business, TACTAL is easily implemented to start turning website visitors into qualified leads, today!

Who is the plug-in for? 

The TACTAL plugin is for any size business that wants to connect better with their customers. You do not need to have any coding or web development knowledge, just access to your WordPress website. With the TACTAL plugin, just copy and paste your Subscription ID into WordPress and you have the freedom to customize the call button’s appearance and where it is positioned on your website. There is no need for web developers, and you can enjoy the benefits of a superior customer calling experience right from your WordPress website. 

How do I get started?

The plug-in is offered on the WordPress internal marketplace here. If you would like to request a free demo before signing up for the service click below and a member of our team will contact you.

Click here for a Free Demo of TACTAL

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Topics: TACTAL, Click to Call

What is VoIP? How Can VoIP Benefit Your Small Business?

Posted by Bella Nalle on November 7, 2017 at 3:05 PM

What is VoIP?

Voice over Internet Protocol (VoIP) allows users to make calls over broadband Internet as opposed to leveraging traditional analog phone systems. The technology converts sound into digital packets andtransfers it through the internet to the desired end point. The outcome (i.e. placing a call) is nearly identical to traditional telco calling, however the multi-functionality, flexibility, and reduced costs of VoIP have driven increased adoption across the globe.

As more and more households say goodbye to traditional landlines and are embracing VoIP, enterprise companies have been cutting the cord too. But for many small and midsize businesses, the implementation of VoIP remains an uninvestigated option. No matter how small the business, there are many benefits to switching to VoIP such as enjoying the global presence enjoyed by larger enterprises. 

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Topics: VoIP

How WebRTC and Contextual Calling Transforms Enterprise Communications

Posted by Meredith Schmidt-Fellner on November 1, 2017 at 1:17 PM

What is WebRTC?

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Topics: TACTAL, WebRTC, Click to Call

i-Comm Connect at #CCA2017!

Posted by Meredith Schmidt-Fellner on October 24, 2017 at 11:22 AM

i-Comm Connect is headed to Fort Worth, Texas to showcase our patented instant calling solution TACTAL at CCA's Annual Convention from October 25-27. Our sales team members Ron Centis, Lev Noryan, and Nic Mahaney are excited to meet you, so please swing by Booth #5 at the Start-Up Pavilion to learn how our product, TACTAL, can completely transform your customer calling experience.

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Topics: Events

i-Comm Connect September Update

Posted by Meredith Schmidt-Fellner on October 2, 2017 at 5:06 PM

NTCA Fall Conference 2017

We had a great week at i-Comm Connect to wrap up a busy September! Several members of our team traveled down to Philadelphia to attend and sponsor the NTCA 2017 Fall Conference from September 24-27. NTCA – The Rural Broadband Association, is the premier association representing more than 800 independent, community-based telecommunications companies that are leading innovation in rural and small-town America.

As first-time attendees and sponsors, i-Comm Connect knew the NTCA Fall Conference would be a great learning opportunity and way to meet with members of the Rural Broadband Association. What we were not fully anticipating though, was how family-oriented and down to earth everyone turned out to be. NTCA made great use of the 3.5 days by mixing fun networking events and important regulatory and industry sessions into an excellent agenda. Although we stayed for the 3.5 days, it only took 3.5 minutes to understand what NTCA means by the guiding principles:

  1. NTCA cultivates a positive work environment that embodies a culture of respect,collaboration,communication and innovation.
  2. Commitment to delivering premier services to every member, every time.


It was especially great to hear from Jessica Rosenworcel, Commissioner of the FCC and Shirley Bloomfield, CEO of NTCA, who both discussed the importance of stability and simplicity in the high-cost universal service fund, as well as the importance that everyone should have access to modern communications, regardless of who they are or where they live. 

The conference was a great success and we are tremendously excited to be continuously involved with NTCA and their mission moving forward.

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Topics: Events

What is Click to Call? How Has Click to Call Evolved?

Posted by Meredith Schmidt-Fellner on September 28, 2017 at 12:50 PM

The advance of communications technology such a Voice-over-IP and WebRTC has paved the way for more instant and effective customer-to-business contact methods. As the customer service industry adopts these various technologies, the meaning of the phrase "click to call" evolves alongside. There are several competing definitions of click to call and below we explore its transformation from a call back method to an integrated, web-based calling solution.

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Topics: Click to Call, Customer Service, VoIP, Live Human Interaction

Auto Europe Receives Calls from 87 Countries Through Their Website with TACTAL

Posted by Meredith Schmidt-Fellner on July 27, 2017 at 3:03 PM

Technological advancements in the travel industry have allowed businesses to reach an increasingly connected global population. However, in order to deliver first-class customer service it is important to maintain secure and instant communication channels that adequately serve the needs of customers. 

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Topics: Customer Success Story, Click to Call, Customer Service, Live Human Interaction, Travel Industry, TACTAL

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A Blog about Customer Service, Telco, and UCaaS.

i-Comm Connect is committed to helping businesses connect better with their clients. We believe in the power of live, instant communication to attract, close and retain loyal, satisified customers. 

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