Perspectives by i-Comm Connect

TACTAL Reduced Customer's Telco Expenses by $.29/min

Posted by Meredith Schmidt-Fellner on July 25, 2018 at 2:57 PM
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Global car rental company, Auto Europe, saw the immediate cost-saving and customer satisfaction benefits of adding an instant call button to their website.  

THE CHALLENGE

Auto Europe is constantly looking for ways to stay ahead of the competition through new technology. In January 2016 they were seeking a solution that would allow them to provide an even better customer experience for travelers around the globe without increasing their already costly telco bills. Additionally, Auto Europe did not want to experience any communications downtime or timely/expensive development work associated with the implementation of many new solutions.

THE SOLUTION

Innovative and Secure - TACTAL by i-Comm Connect is a patent-protected solution that allows businesses to embed secure, instant call buttons on their website, mobile app, or e-marketing materials. TACTAL is changing the way customers communicate with businesses online, while driving significant financial savings and an increased global market presence. TACTAL is double encrypted and more secure than most communications platforms on the market to protect the private information of companies and their customers.

Complementary, Simple SolutionTACTAL is fully developed, complementary to the business, and interoperable with their existing infrastructure, which eliminates downtime and costly development work. The solution integrates seamlessly with any legacy or new phone system and requires no additional hardware. Call button management and generation is done within minutes through a self-administered online panel.

Patented Visual Directory and Data Capture - Call buttons can be integrated to directly dial the business number provided or as a patented visual directory, which allows callers to navigate through a menu of end-points to connect to the right representative. Data about the caller is captured in real time and can be viewed by the business though the analytics dashboard in the TACTAL self-admin panel. Additionally, data can be passed through to the business’s existing Customer Relationship Management (CRM) or contact center solution in real time to leverage existing customer profiles for more contextual, streamlined service.

Want to learn more about Auto Europe's success with TACTAL? Find out more by downloading our case study below!

Click for Auto Europe Customer Case Study

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