Perspectives by i-Comm Connect

i-Comm Connect + TACTAL: Secure, Reliable Real-Time Communications

Posted by Meredith Schmidt-Fellner on June 21, 2017 at 2:41 PM
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What is i-Comm Connect?

i-Comm Connect is dedicated to transforming business communications by developing innovative solutions for more secure, efficient, and cost effective collaboration and communication.

What is TACTAL?

i-Comm Connect's flagship product, TACTAL, is a cloud based, real-time communications platform that allows businesses to embed a secure, instant call button directly on their website or within a mobile app.

How does it work?

When a customer clicks on the button, a VoIP call is initiated through the browser or mobile app – no plugins or software downloads required. Calls can be routed globally to any phone (SIP or PSTN) and businesses can set up inbound schedules based time of day, or day of the week.

What makes TACTAL different?

TACTAL is a patented solution that allows businesses to implement a direct dial call button or virtual directory, which allows customers to navigate through a menu of end-points such as department, location, or specific representative, reducing the amount of time spent searching for the right number for more streamlined communication. TACTAL is the only completely secure and encrypted instant solution on the market.

What are some key benefits of TACTAL?

The global calling solution substantially decreases telco costs for subscribing businesses by reducing the amount of costly long distance and international toll-free charges. Data surrounding each inbound call is captured and displayed for the business in real time and can be integrated into their CRM system. TACTAL streamlines customer communication, cuts telco costs, and provides powerful analytics to elevate the customer experience and maximize ROI on communications technology.

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Click here for a Free Demo of TACTAL

Communicate better with your customers and turn website visitors into satisfied buyers today! 

Topics: TACTAL, VoIP

Connect Better.

A Blog about Customer Service, Telco, and UCaaS.

i-Comm Connect is committed to helping businesses connect better with their clients. We believe in the power of live, instant communication to attract, close and retain loyal, satisified customers. 

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