Perspectives by i-Comm Connect

TMC Names i-Comm Connect a 2018 Communications Solutions Products of the Year Award Winner

Posted by Meredith Schmidt-Fellner on August 14, 2018 at 11:46 AM
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TACTAL Recognized for Exceptional Innovation for the Second Year in a Row

New York, NY (8/14/18)— i-Comm Connect is pleased to announce that TMC, a global, integrated media company, has awarded our innovative call center solution, TACTAL, a 2018 Communications Solutions Products of the Year Award for the second time in a row.

TACTAL utilizes next generation WebRTC technology to improve customer service and reduce operational expenses. The solution provides secure, web-based calling and data transfer to provide more a personalized, efficient customer experience. Simultaneously, TACTAL provides significant savings for the business on their telco costs and reduces the amount of call hand-offs through more pointed contact.  

“We are thrilled to be awarded this prestigious award for the second year in a row,” said Kevin Mahaney, CEO of i-Comm Connect. “We believe that WebRTC is the future of global communications and to be recognized as a company at the forefront of innovation is such an honor. We thank TMC for their fantastic work keeping readers and business owners informed about the latest solutions transforming the communications industry.”

“Congratulations to i-Comm Connect for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “TACTAL is truly an innovative product and is amongst the best communications products and services available in 2018. I look forward to continued excellence from i-Comm Connect in 2018 and beyond.”

About TACTAL

i-Comm Connect’s award-winning call center solution, TACTAL, allows your business to embed secure, instant call buttons into your website or mobile app for seamless, global calling and data transfer. Call buttons can be implemented as direct dial to any number or as a Visual Directory, which allows users to easily navigate to a specific end-point and drives down the time to connect with the business. By clicking the call button, contextual and valuable data about the caller is securely pushed through to the agent in real time. For more information or a free trial please check out www.icommconnect.com.

Click here for a Free Demo of TACTAL

About TMC
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet. For more information about TMC, visit www.tmcnet.com.

i-Comm Connect Contact:
Meredith Schmidt-Fellner
Director of Marketing
meredith@icommconnect.com


TMC Contact:                                                                         
Stephanie Thompson
Manager
203-852-6800, ext. 139
sthompson@tmcnet.com

 

Topics: TACTAL, WebRTC

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