TACTAL Recognized for Exceptional Innovation for the Second Year in a Row
New York, NY (8/14/18)— i-Comm Connect is pleased to announce that TMC, a global, integrated media company, has awarded our innovative call center solution, TACTAL, a 2018 Communications Solutions Products of the Year Award for the second time in a row.
TACTAL utilizes next generation WebRTC technology to improve customer service and reduce operational expenses. The solution provides secure, web-based calling and data transfer to provide more a personalized, efficient customer experience. Simultaneously, TACTAL provides significant savings for the business on their telco costs and reduces the amount of call hand-offs through more pointed contact.
“We are thrilled to be awarded this prestigious award for the second year in a row,” said Kevin Mahaney, CEO of i-Comm Connect. “We believe that WebRTC is the future of global communications and to be recognized as a company at the forefront of innovation is such an honor. We thank TMC for their fantastic work keeping readers and business owners informed about the latest solutions transforming the communications industry.”
“Congratulations to i-Comm Connect for being honored with a Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “TACTAL is truly an innovative product and is amongst the best communications products and services available in 2018. I look forward to continued excellence from i-Comm Connect in 2018 and beyond.”
i-Comm Connect’s award-winning call center solution, TACTAL, allows your business to embed secure, instant call buttons into your website or mobile app for seamless, global calling and data transfer. Call buttons can be implemented as direct dial to any number or as a Visual Directory, which allows users to easily navigate to a specific end-point and drives down the time to connect with the business. By clicking the call button, contextual and valuable data about the caller is securely pushed through to the agent in real time. For more information or a free trial please check out www.icommconnect.com.
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Director of Marketing
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