Perspectives by i-Comm Connect

Replacing Live Human Interaction with Chatbots Can Cost Your Business

Posted by Meredith Schmidt-Fellner on March 2, 2017 at 12:16 PM

Recent innovation in the customer service industry is trending towards Artificial Intelligence and away from authentic, live human interaction. Chat bots, the automated, conversational bots that provide 24/7 connectivity and immediate responses based on taught language and predetermined rules are becoming increasingly popular. But at what cost?

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Topics: Chatbots, Live Human Interaction, Customer Service

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