Perspectives by i-Comm Connect

The Importance and Challenges of Parent-Teacher Communication

Posted by William Bass on June 4, 2018 at 10:14 AM

To be an effective teacher it is essential to create an open line of communication between both students and their parents. Parents can offer information about the student’s context at home that may be affecting classroom behavior and performance, otherwise difficult for teachers to understand. By comprehending the whole picture of a student’s life outside the classroom, teachers are able to more effectively educate.

 

Additionally, open communication avoids awkward or hostile parent-teacher conferences in which the parent is caught off guard by a report that their child is not performing well. In the New York Time article, How Important Are Parent-Teacher Conferences?, New York City middle school teacher Luis Jose Vilson talks about how important it is to keep an open line of communication with parents in order to establish a positive relationship. He states, “As long as I’m doing my job and checking in with her on the phone, meeting her face-to-face seems easy.”

Read More

Topics: Click to Call, Live Human Interaction

i-Comm Connect and WebRTC: The Future of Global Communications

Posted by Meredith Schmidt-Fellner on November 14, 2017 at 10:27 AM

i-Comm Connect is dedicated to transforming the customer service industry by harnessing the power of the latest communications technologies. Our patented VoIP calling solution, TACTAL, utilizes WebRTC to provide secure, instant calling for our clients.

What is WebRTC?

WebRTC is a collection of communications protocols and APIs (application programming interfaces) that allow for instant peer-to-peer connections over the internet in real time. The growing acceptance of this technology by industry giants demonstrates that we are early adopters of a technology shaping the future of global communications.

In September, Apple released major updates to iOS and Safari, including WebRTC compatibility, which makes TACTAL operational on all major browsers and smart-devices. All other major browsers had previously integrated WebRTC compatibility into their offering, except for a small plug-in necessary for Internet Explorer 11+, which is about 3% of the market. (To learn more about WebRTC browser compatibility, click here.) Because of the growing presence of WebRTC and real-time communications, i-Comm Connect continually improves and innovates our product to stay ahead of the market. 

Read More

Topics: WebRTC, Click to Call, TACTAL, Customer Service

TACTAL Website Call Button – WordPress plugin is LIVE!

Posted by Meredith Schmidt-Fellner on November 10, 2017 at 12:18 PM

i-Comm Connect is excited to announce a WordPress plugin for our patented VoIP calling solution! The TACTAL Website Call Button plugin allows businesses to easily add a click to call button directly to their WordPress website without any coding or web development knowledge.

Adding an instant call button to your business’s website makes it easier for customers to contact your company, drives more sales, and improves customer satisfaction. There is no need to change anything about the way you do business, TACTAL is easily implemented to start turning website visitors into qualified leads, today!

Who is the plug-in for? 

The TACTAL plugin is for any size business that wants to connect better with their customers. You do not need to have any coding or web development knowledge, just access to your WordPress website. With the TACTAL plugin, just copy and paste your Subscription ID into WordPress and you have the freedom to customize the call button’s appearance and where it is positioned on your website. There is no need for web developers, and you can enjoy the benefits of a superior customer calling experience right from your WordPress website. 

How do I get started?

The plug-in is offered on the WordPress internal marketplace here. If you would like to request a free demo before signing up for the service click below and a member of our team will contact you.

Click here for a Free Demo of TACTAL

Read More

Topics: TACTAL, Click to Call

How WebRTC and Contextual Calling Transforms Enterprise Communications

Posted by Meredith Schmidt-Fellner on November 1, 2017 at 1:17 PM

What is WebRTC?

Read More

Topics: TACTAL, WebRTC, Click to Call

What is Click to Call? How Has Click to Call Evolved?

Posted by Meredith Schmidt-Fellner on September 28, 2017 at 12:50 PM

The advance of communications technology such a Voice-over-IP and WebRTC has paved the way for more instant and effective customer-to-business contact methods. As the customer service industry adopts these various technologies, the meaning of the phrase "click to call" evolves alongside. There are several competing definitions of click to call and below we explore its transformation from a call back method to an integrated, web-based calling solution.

Read More

Topics: Click to Call, Customer Service, VoIP, Live Human Interaction

Auto Europe Receives Calls from 87 Countries Through Their Website with TACTAL

Posted by Meredith Schmidt-Fellner on July 27, 2017 at 3:03 PM

Technological advancements in the travel industry have allowed businesses to reach an increasingly connected global population. However, in order to deliver first-class customer service it is important to maintain secure and instant communication channels that adequately serve the needs of customers. 

Read More

Topics: Customer Success Story, Click to Call, Customer Service, Live Human Interaction, Travel Industry, TACTAL

Cut Communication Costs with TACTAL

Posted by Maisie Silverman on June 29, 2017 at 12:27 PM

As telecommunication services continue to evolve, companies must strike a balance between providing secure, reliable channels as well as driving down costs to increase the bottom line. Over the past decade, innovative ways to reduce communication expenses have advanced, specifically in the development of VoIP.  Today, many companies are switching over to VoIP due to its dramatic cost-saving potential in various areas such as: equipment, long distance calling, and PSTN expenses.

i-Comm Connect’s TACTAL is a solution that uses VoIP technology to drastically reduce companies telco expenses by pushing call volume to our web-based solution.

Read More

Topics: TACTAL, Click to Call, VoIP

How to add an instant call button to your WordPress website

Posted by Meredith Schmidt-Fellner on May 23, 2017 at 12:31 PM

Click on the document below to access your user guide on how to add a TACTAL call button to your WordPress website.

Read More

Topics: TACTAL, Click to Call

Connect Better.

A Blog about Customer Service, Telco, and UCaaS.

i-Comm Connect is committed to helping businesses connect better with their clients. We believe in the power of live, instant communication to attract, close and retain loyal, satisified customers. 

Join our community of customer-centric entrepreneurs and receive our latest content on technology and innovation in the customer service industry.

Subscribe for email updates.

Recent Posts