Perspectives by i-Comm Connect

To stay ahead in the travel industry, it is essential to connect with a global population and to be able to provide your customers with first-rate service from anywhere in the world. TACTAL by i-Comm Connect provides top-of-the-line customer service by offering 24/7 online calling with just one click through any internet connected device. 

Technological advancements in the travel industry have allowed businesses to reach an increasingly connected global population. However, in order to deliver first-class customer service it is important to maintain secure and instant communication channels that adequately serve the needs of customers. 

TACTAL by i-Comm Connect gives international car rental agency, Auto Europe, a way for customers to instantly connect to sales and support teams anywhere, anytime. Auto Europe faced various challenges before implementing TACTAL, such as website abandonment and limited sales success through online chat. Hosting international toll-free lines across the globe was incredibly expensive for Auto Europe, but as a white glove service provider they wanted a way for travelers to be connected to their representatives.