Perspectives by i-Comm Connect

The Importance and Challenges of Parent-Teacher Communication

Posted by William Bass on June 4, 2018 at 10:14 AM

To be an effective teacher it is essential to create an open line of communication between both students and their parents. Parents can offer information about the student’s context at home that may be affecting classroom behavior and performance, otherwise difficult for teachers to understand. By comprehending the whole picture of a student’s life outside the classroom, teachers are able to more effectively educate.

 

Additionally, open communication avoids awkward or hostile parent-teacher conferences in which the parent is caught off guard by a report that their child is not performing well. In the New York Time article, How Important Are Parent-Teacher Conferences?, New York City middle school teacher Luis Jose Vilson talks about how important it is to keep an open line of communication with parents in order to establish a positive relationship. He states, “As long as I’m doing my job and checking in with her on the phone, meeting her face-to-face seems easy.”

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Topics: Click to Call, Live Human Interaction

What is Click to Call? How Has Click to Call Evolved?

Posted by Meredith Schmidt-Fellner on September 28, 2017 at 12:50 PM

The advance of communications technology such a Voice-over-IP and WebRTC has paved the way for more instant and effective customer-to-business contact methods. As the customer service industry adopts these various technologies, the meaning of the phrase "click to call" evolves alongside. There are several competing definitions of click to call and below we explore its transformation from a call back method to an integrated, web-based calling solution.

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Topics: Click to Call, Customer Service, VoIP, Live Human Interaction

Auto Europe Receives Calls from 87 Countries Through Their Website with TACTAL

Posted by Meredith Schmidt-Fellner on July 27, 2017 at 3:03 PM

Technological advancements in the travel industry have allowed businesses to reach an increasingly connected global population. However, in order to deliver first-class customer service it is important to maintain secure and instant communication channels that adequately serve the needs of customers. 

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Topics: Customer Success Story, Click to Call, Customer Service, Live Human Interaction, Travel Industry, TACTAL

Delta's Communications Meltdown: Telephony and Technology in the Travel Industry

Posted by Meredith Schmidt-Fellner on May 8, 2017 at 4:21 PM

In a recent blog post I wrote about the United incident and how the forcible removal of a passenger shed light on the dismal state of customer service in the airline industry. While this shocking story dominated headlines, another airline giant – Delta – flew largely under the radar with its own massive customer service blunder.

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Topics: Customer Service, Travel Industry, Live Human Interaction

Replacing Live Human Interaction with Chatbots Can Cost Your Business

Posted by Meredith Schmidt-Fellner on March 2, 2017 at 12:16 PM

Recent innovation in the customer service industry is trending towards Artificial Intelligence and away from authentic, live human interaction. Chat bots, the automated, conversational bots that provide 24/7 connectivity and immediate responses based on taught language and predetermined rules are becoming increasingly popular. But at what cost?

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Topics: Chatbots, Live Human Interaction, Customer Service

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