To stay ahead in the travel industry, it is essential to connect with a global population and to be able to provide your customers with first-rate service from anywhere in the world. TACTAL by i-Comm Connect provides top-of-the-line customer service by offering 24/7 online calling with just one click through any internet connected device.
Technological advancements in the travel industry have allowed businesses to reach an increasingly connected global population. However, in order to deliver first-class customer service it is important to maintain secure and instant communication channels that adequately serve the needs of customers.
Recent advancements in technology, specifically the development of concierge apps, are revolutionizing the way we travel. They have helped create personalized travel experiences, simplified logistics, and have enabled immediate assistance and access to representatives. They also have made it easier to connect with local businesses, friends, and services.
Over the past five years, there has been an increase in the deployment of VoIP systems in small, medium, and large enterprise businesses. As VoIP technology continues to evolve, companies have become more accepting of adopting this technology into their corporate and public networking areas. A particular industry, which is just now rapidly starting to switch over to VoIP technology is the travel industry, specifically airline companies.
In a recent blog post I wrote about the United incident and how the forcible removal of a passenger shed light on the dismal state of customer service in the airline industry. While this shocking story dominated headlines, another airline giant – Delta – flew largely under the radar with its own massive customer service blunder.
The shocking United incident in which a passenger was forcibly removed from an oversold aircraft has shed light on the dismal state of customer service in the airline industry. Yesterday's New York Times article by Farhad Manjoo discusses how technology has actually fueled the lack of service quality in the airline industry with online ticketing, kiosks, and mobile apps that take the human transaction out of the experience.