Perspectives by i-Comm Connect

Transforming Customer Service in the Travel Industry - a Continued Study of AutoEurope

Posted by William Bass on May 22, 2018 at 3:07 PM

To stay ahead in the travel industry, it is essential to connect with a global population and to be able to provide your customers with first-rate service from anywhere in the world. TACTAL by i-Comm Connect provides top-of-the-line customer service by offering 24/7 online calling with just one click through any internet connected device. 

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Topics: Customer Success Story, TACTAL, Travel Industry

Auto Europe Receives Calls from 87 Countries Through Their Website with TACTAL

Posted by Meredith Schmidt-Fellner on July 27, 2017 at 3:03 PM

Technological advancements in the travel industry have allowed businesses to reach an increasingly connected global population. However, in order to deliver first-class customer service it is important to maintain secure and instant communication channels that adequately serve the needs of customers. 

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Topics: Customer Success Story, Click to Call, Customer Service, Live Human Interaction, Travel Industry, TACTAL

4 Concierge Apps Transforming the Travel Industry

Posted by Maisie Silverman on June 20, 2017 at 12:03 PM

Recent advancements in technology, specifically the development of concierge apps, are revolutionizing the way we travel. They have helped create personalized travel experiences, simplified logistics, and have enabled immediate assistance and access to representatives. They also have made it easier to connect with local businesses, friends, and services.

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Topics: Travel Industry, TACTAL

How VoIP is Revolutionizing Communications in the Airline Industry

Posted by Maisie Silverman on June 12, 2017 at 12:12 PM

Over the past five years, there has been an increase in the deployment of VoIP systems in small, medium, and large enterprise businesses. As VoIP technology continues to evolve, companies have become more accepting of adopting this technology into their corporate and public networking areas.  A particular industry, which is just now rapidly starting to switch over to VoIP technology is the travel industry, specifically airline companies.

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Topics: Customer Service, VoIP, Airlines, Travel Industry

Delta's Communications Meltdown: Telephony and Technology in the Travel Industry

Posted by Meredith Schmidt-Fellner on May 8, 2017 at 4:21 PM

In a recent blog post I wrote about the United incident and how the forcible removal of a passenger shed light on the dismal state of customer service in the airline industry. While this shocking story dominated headlines, another airline giant – Delta – flew largely under the radar with its own massive customer service blunder.

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Topics: Customer Service, Travel Industry, Live Human Interaction

The United Incident: Technology Doesn't Have to Hurt Customer Sevice in the Travel Industry

Posted by Meredith Schmidt-Fellner on April 13, 2017 at 2:46 PM

The shocking United incident in which a passenger was forcibly removed from an oversold aircraft has shed light on the dismal state of customer service in the airline industry. Yesterday's New York Times article by Farhad Manjoo discusses how technology has actually fueled the lack of service quality in the airline industry with online ticketing, kiosks, and mobile apps that take the human transaction out of the experience. 

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Topics: Customer Service, Travel Industry

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