Perspectives by i-Comm Connect

Uber’s Customer Experience Without the Price Tag: Real-Time Communications for Your Business with the Right CPaaS Solution

Posted by Meredith Schmidt-Fellner on January 16, 2019 at 1:42 PM

In the fall of 2018, Uber announced a proprietary in-app communications solution that allows riders and drivers to communicate directly through the app via VoIP. As data is typically less expensive than a cellular connection, particularly when traveling internationally, users can save money by placing a VoIP call within the app instead of a traditional cellular call.

A smooth and safe pick up is key to Uber’s value proposition, so they developed a way for users to maintain a user’s privacy while ensuring voice and text communication are available within the app. Uber solved a specific communications problem of theirs with large-scale development costing millions of dollars. They were able to protect their bottom line, improve the customer experience, and continue to grow globally through their in-app communications initiative.

But, what if you are a company that wants to improve customer communications and don’t have the spending power of Uber? Is there anything you can do?

Read More

Topics: App Integration, VoIP, TACTAL, Click to Call, Customer Service

No Service? WebRTC and VoIP calling: the Key to Transforming Communications at Music Festivals

Posted by Griffin Adair on June 7, 2018 at 11:40 AM
Along with a recent boom in streaming services and connectivity between the music industry and their fans, music festivals of all kinds have seen a   revival in the past few years. Consequently, m usic  festival  safety has  grown into a major concern among parents and concertgoers alike. Due to the large  crowds  of people, disorienting layouts, and loud environment, the ability to stay in touch with a group or companion of some kind is integral to ensuring a safe and comfortable viewing experience for all  patrons . Should one get separated from the group, their safety  would be realized with  a simple call or text to the rest of the group  to  reconvene.  
Read More

Topics: VoIP, WebRTC, App Integration

What is VoIP? How Can VoIP Benefit Your Small Business?

Posted by Bella Nalle on November 7, 2017 at 3:05 PM

What is VoIP?

Voice over Internet Protocol (VoIP) allows users to make calls over broadband Internet as opposed to leveraging traditional analog phone systems. The technology converts sound into digital packets andtransfers it through the internet to the desired end point. The outcome (i.e. placing a call) is nearly identical to traditional telco calling, however the multi-functionality, flexibility, and reduced costs of VoIP have driven increased adoption across the globe.

As more and more households say goodbye to traditional landlines and are embracing VoIP, enterprise companies have been cutting the cord too. But for many small and midsize businesses, the implementation of VoIP remains an uninvestigated option. No matter how small the business, there are many benefits to switching to VoIP such as enjoying the global presence enjoyed by larger enterprises. 

Read More

Topics: VoIP

What is Click to Call? How Has Click to Call Evolved?

Posted by Meredith Schmidt-Fellner on September 28, 2017 at 12:50 PM

The advance of communications technology such a Voice-over-IP and WebRTC has paved the way for more instant and effective customer-to-business contact methods. As the customer service industry adopts these various technologies, the meaning of the phrase "click to call" evolves alongside. There are several competing definitions of click to call and below we explore its transformation from a call back method to an integrated, web-based calling solution.

Read More

Topics: Click to Call, Customer Service, VoIP, Live Human Interaction

Cut Communication Costs with TACTAL

Posted by Maisie Silverman on June 29, 2017 at 12:27 PM

As telecommunication services continue to evolve, companies must strike a balance between providing secure, reliable channels as well as driving down costs to increase the bottom line. Over the past decade, innovative ways to reduce communication expenses have advanced, specifically in the development of VoIP.  Today, many companies are switching over to VoIP due to its dramatic cost-saving potential in various areas such as: equipment, long distance calling, and PSTN expenses.

i-Comm Connect’s TACTAL is a solution that uses VoIP technology to drastically reduce companies telco expenses by pushing call volume to our web-based solution.

Read More

Topics: TACTAL, Click to Call, VoIP

i-Comm Connect + TACTAL: Secure, Reliable Real-Time Communications

Posted by Meredith Schmidt-Fellner on June 21, 2017 at 2:41 PM

What is i-Comm Connect?

i-Comm Connect is dedicated to transforming business communications by developing innovative solutions for more secure, efficient, and cost effective collaboration and communication.

Read More

Topics: TACTAL, VoIP

How VoIP is Revolutionizing Communications in the Airline Industry

Posted by Maisie Silverman on June 12, 2017 at 12:12 PM

Over the past five years, there has been an increase in the deployment of VoIP systems in small, medium, and large enterprise businesses. As VoIP technology continues to evolve, companies have become more accepting of adopting this technology into their corporate and public networking areas.  A particular industry, which is just now rapidly starting to switch over to VoIP technology is the travel industry, specifically airline companies.

Read More

Topics: Customer Service, VoIP, Airlines, Travel Industry

VoIP: What is it and why are companies switching over?

Posted by Maisie Silverman on May 25, 2017 at 1:53 PM

In order to remain prominent, successful, and to survive in the fast-paced evolving environment we live in today, businesses have to adapt their technology constantly. Recently, there has been an effort to enhance telecommunications technology for many companies. One of the fastest growing telecommunications advancements that businesses have considered utilizing is converting to VoIP (Voice over Internet Protocol) from legacy systems. Adopting VoIP has increasingly generated buzz, due to its potential to revolutionize the way the world communicates.

Read More

Topics: VoIP, TACTAL

Connect Better.

A Blog about Customer Service, Telco, and UCaaS.

i-Comm Connect is committed to helping businesses connect better with their clients. We believe in the power of live, instant communication to attract, close and retain loyal, satisified customers. 

Join our community of customer-centric entrepreneurs and receive our latest content on technology and innovation in the customer service industry.

Subscribe for email updates.

Recent Posts