Perspectives by i-Comm Connect

TMC Names i-Comm Connect a 2018 Communications Solutions Products of the Year Award Winner

Posted by Meredith Schmidt-Fellner on August 14, 2018 at 11:46 AM

TACTAL Recognized for Exceptional Innovation for the Second Year in a Row

New York, NY (8/14/18)— i-Comm Connect is pleased to announce that TMC, a global, integrated media company, has awarded our innovative call center solution, TACTAL, a 2018 Communications Solutions Products of the Year Award for the second time in a row.

TACTAL utilizes next generation WebRTC technology to improve customer service and reduce operational expenses. The solution provides secure, web-based calling and data transfer to provide more a personalized, efficient customer experience. Simultaneously, TACTAL provides significant savings for the business on their telco costs and reduces the amount of call hand-offs through more pointed contact.  

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Topics: TACTAL, WebRTC

No Service? WebRTC and VoIP calling: the Key to Transforming Communications at Music Festivals

Posted by Griffin Adair on June 7, 2018 at 11:40 AM
Along with a recent boom in streaming services and connectivity between the music industry and their fans, music festivals of all kinds have seen a   revival in the past few years. Consequently, m usic  festival  safety has  grown into a major concern among parents and concertgoers alike. Due to the large  crowds  of people, disorienting layouts, and loud environment, the ability to stay in touch with a group or companion of some kind is integral to ensuring a safe and comfortable viewing experience for all  patrons . Should one get separated from the group, their safety  would be realized with  a simple call or text to the rest of the group  to  reconvene.  
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Topics: VoIP, WebRTC, App Integration

i-Comm Connect October Update

Posted by Bella Nalle on November 16, 2017 at 10:41 AM

Partnership with Fore Street Telco

October was another busy month for i-Comm Connect! We officially partnered with Maine-based company Fore Street Telco. Fore Street Telco provides top level connections and bandwidth for business’s VoIP telecommunications services. This newly developed partnership will help ensure compliance with regulatory and taxation measures while being able to focus on delivering seamless web-based communications. In addition to SIP to SIP communication, our partnership ensures that our SIP to Public Switch Telecommunications Network (PSTN) communications are secure, seamless, and comply with regulatory laws.

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Topics: Events, TACTAL, WebRTC

i-Comm Connect and WebRTC: The Future of Global Communications

Posted by Meredith Schmidt-Fellner on November 14, 2017 at 10:27 AM

i-Comm Connect is dedicated to transforming the customer service industry by harnessing the power of the latest communications technologies. Our patented VoIP calling solution, TACTAL, utilizes WebRTC to provide secure, instant calling for our clients.

What is WebRTC?

WebRTC is a collection of communications protocols and APIs (application programming interfaces) that allow for instant peer-to-peer connections over the internet in real time. The growing acceptance of this technology by industry giants demonstrates that we are early adopters of a technology shaping the future of global communications.

In September, Apple released major updates to iOS and Safari, including WebRTC compatibility, which makes TACTAL operational on all major browsers and smart-devices. All other major browsers had previously integrated WebRTC compatibility into their offering, except for a small plug-in necessary for Internet Explorer 11+, which is about 3% of the market. (To learn more about WebRTC browser compatibility, click here.) Because of the growing presence of WebRTC and real-time communications, i-Comm Connect continually improves and innovates our product to stay ahead of the market. 

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Topics: WebRTC, Click to Call, TACTAL, Customer Service

How WebRTC and Contextual Calling Transforms Enterprise Communications

Posted by Meredith Schmidt-Fellner on November 1, 2017 at 1:17 PM

What is WebRTC?

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Topics: TACTAL, WebRTC, Click to Call

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A Blog about Customer Service, Telco, and UCaaS.

i-Comm Connect is committed to helping businesses connect better with their clients. We believe in the power of live, instant communication to attract, close and retain loyal, satisified customers. 

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